We work tirelessly to provide our clients with stellar support, service and products. All of our team is rowing the same direction to take care of clients. But it doesn’t stop with our team. We look for vendor relationships that are more than transactional, their partnerships. We’ve found a great partner with Intermedia because they share the same priorities in delivering an exceptional customer experience. We’re proud to offer Elevate a Unified Communications Platform as a Service, where the flexibility of VoIP, mobile offices, file sharing and conferencing come together to bring new efficiencies to the dynamic work spaces of 2020.
We wanted to do a quick video blog to share some new developments with Marin Mac Tech and other changes for the new year.
- Time for hardware replacement planning.
- Welcome Brian Lenzi to the Marin Mac Tech Team!
- California Consumer Privacy Act starts Jan. 1, 2020. View our checklist here.
Your Apple ID is the key to unlock your computer, it stores your personal photos, and tracks your devices. There’s an aggressive phishing scam that goes after that information to get to your computer, and personal data. While it looks legitimate, this email brings you one click away from giving up some of your most personal information.
Protect against Phishing Scams
- Don’t follow links from you email that request your credentials. Go right to the source if you get an email from Apple requesting you to update your Apple ID, by going to Apple directly.
- Get proper phishing and spam filtering. Marin Mac Tech provides robust spam and phishing filtering that can me added on to your email, preventing these attacks from making it to your inbox.
- Phish your employees. Marin Mac Tech offers a way to test your employees and safely test whether or not they give up crucial credentials.
As these scams get more elaborate and sophisticated, the need for tools like anti-phishing, DNS filtering and encryption becomes mandatory not optional. New mandates coming in 2020 will require companies to disclose the loss of critical data. This hits companies with a one-two knockout. It’s one thing to lose data, but it’s arguably more damaging to have to publicly disclose the loss. We’ve seen disclosures like that, close medical practices for not having the right tools or complying with the best-practices for dealing with sensitive data.
Catalina May Not Be For Everyone
Catalina is the newest operating system for your Mac, but it may not be the greatest for you. Here’s a quick guide to help determine whether clicking the “Upgrade Now” button will bring you joy or frustration.
- MacBook: 2015 and later
MacBook Pro: 2012 and later
MacBook Air: 2012 and later
Mac Mini: 2012 and later
iMac: 2012 and later
iMac Pro: 2017 and later
- MacBook: 2015 and later
The apps you use
- Catalina renders old apps useless. About 10% of the apps we use are built on 32-bit architecture which is no longer supported in Catalina. Apple is favoring the 64-bit architecture to provide greater processing power to newer apps. Yes, it’s a good thing, but not all app developers are ready for this change. Find out if your apps are 64-bit.
- Once again, the Mac OS offers a greater level of protection from viruses and exploits. This will require more of your attention when installing new apps or making changes to your Mac OS.
- Some apps will require you to grant them permissions. This is all managed in the System Preferences –> Security & Privacy.
If you must send in your MacBook Pro for service, there are few things to take care prior to sealing the box or dropping with the Genius Bar:
- Backup your computer using TimeMachine. iCloud doesn’t provide a complete backup like TimeMachine does. TimeMachine will save your data to an external drive, saving everything from Applications to Photos.
- Create a separate login for Apple. You don’t want to give up your super secret dead-pet-password. So, create a new user for Apple with a basic password that you can share.
- Don’t got to Apple Store. In most cases, Apple can send a shipping box for your computer. They’ll FedEx the computer to their service center and FedEx it back to you. It will save you the time and hassle of queuing up for the Genius Bar.
Marin Mac Tech is happy to help you facilitate the backup and answer any questions. Getting help is easier than ever.
A newly discovered bug with the current iOS software (12.1.x) allows incoming FaceTime callers to listen in on the person their calling prior to the call being picked up. Apple is expected to release a software update this week to correct the bug. Until the update, you can disable FaceTime to prevent this bug. Here’s both how to exploit it and how to fix it according to 9to5Mac .
Here’s how to do the iPhone FaceTime bug:
- Start a FaceTime Video call with an iPhone contact.
- Whilst the call is dialling, swipe up from the bottom of the screen and tap Add Person.
- Add your own phone number in the Add Person screen.
- You will then start a group FaceTime call including yourself and the audio of the person you originally called, even if they haven’t accepted the call yet.
It will look like in the UI like the other person has joined the group chat, but on their actual device it will still be ringing on the Lock screen.
Here’s a how-to turn off FaceTime until the update is released thanks to 9to5Mac.
How to turn off FaceTime on iPhone or iPad
To disable the feature on your iPhone and iPad, do the following:
- Open the Settings application
- Scroll down and look for the FaceTime icon
- Switch the toggle to gray
How to disable FaceTime on your Mac
To disable Face on your Mac, following the below steps:
- Open the FaceTime app on your Mac
- Click “FaceTime” in the Menu bar
- Click “Turn off FaceTime”
Phishing attacks are on the rise. So many of us get messages that look like they are from legitimate sources, such as Dropbox or Gmail, asking to rest passwords or trying to get us to update account information. This makes it tough to figure out what’s real and what’s not.
While we can always apply another tool to weed out these fake messages, the best prevention is education. If you have an email address, you’d better get smart about the ways you can be fooled by scammers.
- Check the following links – Often times, an email link may look like it’s going to Dropbox.com when really it’s not! Don’t get fooled by long links. Learn to spot the top-level domains in a follow link to determine it’s legitimacy.
- Don’t open attachments from unknown senders. Even if it’s someone you correspond with regularly, double check the email address to ensure it’s not malformed or spoofed.
- Just because it looks legit, doesn’t mean it is. While your bank may send out a notice that your statement is ready, don’t follow the links. Just open your browser and go directly to the bank’s website. This will ensure your credentials remain between you and your bank.
- Run anti-virus with web protection. Yes, even if you have a mac, the time has come for everyone to have some layer of protection for their computer.
Don’t spend sleepless nights worrying about your computer security. Marin Mac Tech is here to help protect your computer from the ever-changing landscape of cyber threats.
Just because it’s new doesn’t mean you need it. While iOS11 has some amazing new features, there’s a significant problem with Outlook.com, Office 365 and Exchange mail accounts. Apple and Microsoft have both acknowledged that mail fails to send in some cases with iOS11. Both are reportedly working together to get the issue resolved.
For those of you who don’t use Microsoft for mail services, we can recommend upgrading to iOS11. Keep an eye out for subsequent updates, where issues, like the one above, are patched.
UPDATE: iOS 11.0.1 has been released today. This update is designed to resolve the issue sending mail from an iOS device hosted with Microsoft Exchange, Outlook.com and Office 365. You can follow this tutorial to update your phone to the latest version.
You’ve got the perfect office!
Does your office have Everything you need?
Having a good reliable connection to the internet is worth a lot in the business world. Small businesses hanging onto old DSL (or worse) T1 connections may not realize the cost accrued in lost productivity. We’re not just talking about doing more, better, faster. It’s about having the bandwidth to take advantage of tools that bring efficiency to your business. These tools include cloud based services like Dropbox, web apps, G Suite, and other other essentials.
We had a client who was hamstrung by their internet connection. They needed an offsite backup to meet compliance requirements. Not meeting this requirement jeopardize their livelihood. They wanted to take advantage of an offsite, cloud storage provider. Companies like BackBlaze, offer secure, offsite backup that is easy to setup and relatively inexpensive. However, when their server backed up their precious data to the cloud, everyone was virtually kicked offline. Mail stopped going out, webpages failed to load and folks got grumpy!
Marin Mac Tech worked with its partner at Comcast to get high speed internet installed for all of the tenants in the building. This wasn’t just a good for our client, it made the whole building more desirable for other businesses. It was a “win” for the landlord and the tenants.
Don’t underestimate the amount of data it takes to run your business. Having a good internet connection is a lot like having enough hot water for the house. Sure, you can take a cold shower, but you wouldn’t want to do it that often.
Don’t get caught with low bandwidth. Call Marin Mac Tech for an assessment of your internet needs. We can help find the right service to make your business work well!
Your Mac isn’t as safe as it use to be. Computers and websites are now more universal than ever; and that’s a good thing! You can run complex sites for real estate and finance just as easily on a Mac as you could on a PC. But because of this great interoperability, vulnerabilities such as malware and browser hijacks can hit Safari uses just as easily as those using Internet Explorer (if anyone still does).
How do I know if I have a virus or malware?
You know you are infected with something when your search bar that, usually says https://google.com suddenly says something like http://searchagent.net. It’s troublesome because these compromised search pages can look like your Google page. But they can take you to sites that have been hacked and host malicious code causing even more trouble for your mac.
Clean it Up!
If you’re at all concerned about malware there are a few things you can do to find it and clean it up. Malwarebytes offers a free tool called Adwaremedic. It’s a great stand alone app that searches for adware and malware and does a great job of cleaning up threats once they’re installed.
An Ounce of Prevention
The cool kids at Sophos Labs (Thanks Tyler) have created a low maintenance product that works well and doesn’t hog your computer’s resources. Sophos Home is a cloud managed product that scans and prevents malware and virus from showing up on your computer. Being cloud managed means you can keep an eye on up to three computers.
Get a Check Up
Securing your computer is more than just running apps. It’s whole approach that looks at your behavior, your risks and password hygiene. Marin Mac Tech provides complete security assessments that look at all aspects of your digital life, identify risks and make recommendations to help protect your activities. Setup up an appointment to find out more.