It’s our pleasure to work with you.

We’ve come up with some points to help make working together easier. 

  1. As condition of doing business with Marin Mac Tech, it is important that the “customer” or “client” read and understands the Terms and Conditions of Service (Terms of Service). A request for service constitutes client acceptance of these terms. 
  2. All onsite service is at minimum a 1 hour charge unless offered as a service package or product.
  3. All appointment changes or cancellations must be received 24 hours prior to the confirmed appointment time. Cancellations or changes within 24 hours of the appointment are subject to a 1 hour minimum charge.
  4. Any additional physical products required will be quoted separately and are subject to sales tax.
  5. The services provided to the client are under warranty for a period of 7 days. Any disputes or issues pertaining directly to the services rendered should be brought to the attention of the Marin Mac Tech (attention billing@marinmactech.com) via email within the 7 day warranty period. Disputes or issues arising after 7 days will be considered new and billed at the regular hourly rate.
  6. Marin Mac Tech makes every effort to achieve a working solution as an outcome. However, due to situations beyond our control, such as hardware failure, system incompatibility, lack of administrative access, third-party responsibility (Comcast, AT&T, Apple, etc..) the client is responsible for Marin Mac Tech time/fees accrued for efforts toward a resolution. Payment is due for services provided regardless of the outcome.
  7. It is the responsibility of the customer to maintain a current backup of all data. Marin Mac Tech will advise and consult, making recommendations based on industry-standard best practices.
  8. Marin Mac Tech is not responsible for maintaining/storing usernames or passwords. Usernames and passwords will be communicated to the client via hand written note, verbally or other secure and agreed upon method.
  9. Marin Mac Tech is not responsible for repairs and/or upgrades that void manufactures’ warranties (such as AppleCare). It is the responsibility of the customer to verify the status and terms of such warranties.
  10. Parts that are returned (unused) are subject to a 20% restocking fee.
  11.  Marin Mac Tech is not responsible for hardware, data, miscellaneous items after 30 days.

Payment

  1. Payment is due at the time of service.
  2. Marin Mac Tech accepts cash, checks, most major credit cards, PayPal, Square.
  3. A deposit or pre-payment may be required for special order parts

 

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